Refund policy

Refund Policy

Effective Date: July 13, 2026

At Navis, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

You may request a return or exchange if:

  • The item is damaged, defective, or incorrect upon delivery.

  • The return request is made within 7 days of receiving your order.

  • The product is unused, unworn, and in its original condition.

  • All original packaging, tags, manuals, and accessories are included.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Personal care and hygiene products

  • Items marked as Final Sale or Non-Returnable

  • Gift cards

  • Digital products or downloadable content

  • Products that have been used, damaged by the customer, or altered after delivery

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number

  • Photos or videos showing the issue

  • A brief description of the problem

After verification, we will arrange a replacement, exchange, or refund where applicable.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • For prepaid orders, the refund will be processed to the original payment method.

  • For Cash on Delivery (COD) orders, the refund will be issued through bank transfer or another mutually agreed method.

Refund processing times may vary depending on your payment provider or financial institution.

5. Exchanges

We offer exchanges for eligible items that are damaged, defective, or incorrect, subject to product availability.

6. Return Shipping

  • If the return is due to our error (wrong, defective, or damaged item), Navis will cover the return shipping costs.

  • If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise stated.

7. Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been dispatched, it cannot be canceled and must follow the return process outlined in this policy.

8. Refused Deliveries

If a customer refuses to accept a shipment without a valid reason, future Cash on Delivery (COD) orders may be declined.

9. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: Navis

Email: mujtaba3389@gmail.com

Phone / WhatsApp: +92 344 8205411

We are committed to providing fair and efficient support to all our customers.